Shipping & Delivery
ATTENTION:
- HAIRCARE & SKINCARE PRE-ORDERS WILL DISPATCH APPROX. 5th SEPT, 2025.
- Wellness pre-orders open approx. 10th Sept, 2025.
We offer complimentary standard shipping on all orders over $99. Please see below for costs & times by delivery location.
DUTIES & TAXES
NEW ZEALAND
Orders shipped within New Zealand will not attract import or customs duties.
INTERNATIONAL
All international orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means your order may be subject to local taxes or import duties upon arrival. These charges are determined by your country’s customs authority and are the responsibility of the customer. Customs policies vary from country to country - you can check your country’s thresholds here.
Please note: We will not refund your order if you do not want to pay the import or customs duty.
NEW ZEALAND
SHIPPING COST
Orders over $99 (NZD) - Free
Orders under $99 (NZD) - Flat rate $9 (NZD)
EST. DELIVERY TIMEFRAME
Orders are dispatched from our NZ warehouse with an estimated delivery time of 4-7 working days.
AUSTRALIA
SHIPPING COST
Orders over $99 (AUD) - Free
Orders under $99 (AUD) - Flat rate $15 (AUD)
EST. DELIVERY TIMEFRAME
Orders are dispatched from our NZ warehouse with an estimated delivery time of 5-10 working days.
EUROPE
SHIPPING COST
Orders over €99 - Free
Orders under €99 - Flat rate €15
EST. DELIVERY TIMEFRAME
Orders are dispatched from our NZ warehouse with an estimated delivery time of 5-10 working days.
COUNTRIES
We currently ship to the following EU countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain & Sweden.
USA & CANADA
SHIPPING COST
Orders over $99 (USD) - Free
Orders under $99 (USD) - Flat rate $15 (USD)
EST. DELIVERY TIMEFRAME
Orders are dispatched from our NZ warehouse with an estimated delivery time of 5-10 working days.
UNITED KINGDOM
SHIPPING COST
Orders over £99 - Free
Orders under £99 - Flat rate £15
EST. DELIVERY TIMEFRAME
Orders are dispatched from our NZ warehouse with an estimated delivery time of 5-10 working days.
REST OF WORLD
SHIPPING COST
Orders over $99 (USD) - Free
Orders under $99 (USD) - Flat rate $15 (USD)
EST. DELIVERY TIMEFRAME
Orders are dispatched from our NZ warehouse with an estimated delivery time of 5-10 working days.
COUNTRIES
Rest of World includes: Brazil, China, Hong Kong SAR, Indonesia, Japan, Malaysia, Mexico & South Korea.
