We guarantee our products and want you to truly love them.

If you’re unsure which product is right for you, we’re always happy to help — email us anytime at hello@sanmargo.com for personalised guidance. Our minis and travel sizes are also perfect for trial use.

Before purchasing, please check the product pages for full ingredient lists, and review them carefully to ensure there are no ingredients you’re sensitive to.

If you're not completely satisfied, we accept returns within 30 days of purchase.

To request a return, simply email hello@sanmargo.com with your order number and the items you’d like to return. Our team will guide you through the process.

We’re happy to accept returns on opened products, provided less than 1/4 of the product has been used.

We recommend using a tracked and insured shipping method for all returns.

International Returns

For returns outside of New Zealand, all return shipping costs, along with any duties or taxes, are the responsibility of the customer.

Returning Discounted Items

All refunds will reflect the amount actually paid, including any promotional offers or savings.

If you’re returning part of an order and a discount was applied, your refund will be pro-rated accordingly across the returned items.

Refund Processing Times

Refunds are issued to the original payment method used at checkout.

Please allow up to two weeks for the refund to appear in your account.

Please note: Original shipping charges are non-refundable.